Build Relationships. Solve Problems. Make a Difference.
At Norvex, we do more than supply parts and equipment. We help our customers stay productive, safe, and successful every day. If you enjoy interacting with customers, have an interest in mechanical equipment, and take pride in finding the right solution at the right time, this could be the opportunity you've been waiting for.
Apply for this jobYour contribution to the company’s success will include, but is not limited to, the following tasks:
Deliver an Outstanding Customer Experience
- Build strong relationships with customers by understanding their needs and providing expert guidance.
- Respond to inquiries by phone, email, and in person.
- Prepare quotations and follow up to help customers make informed decisions.
- Keep customers informed every step of the way on order status and timelines.
- Turn challenges into solutions through proactive communication and follow-up.
Become a Trusted Parts Expert
- Research and identify the right parts and components.
- Verify pricing, availability, and lead times with suppliers.
- Work closely with technicians and service teams to ensure compatibility and accuracy.
- Recommend alternative solutions when needed to reduce downtime and improve customer satisfaction.
Support Business Growth
- Identify opportunities to offer complementary products and value-added solutions.
- Contribute directly to the success and profitability of the Parts Department.
- Help customers discover solutions they may not have considered.
Keep Operations Running Smoothly
- Receive, inspect, and organize incoming inventory.
- Prepare and ship customer orders with accuracy and care.
- Support inventory counts, returns, warranty claims, and stock management activities.
- Maintain accurate information in our ERP and internal systems.
What we are looking for in our future colleague:
- Experience in parts sales, customer service, shipping/receiving, or a related technical field.
- Bilingual (English and Spanish) – Asset.
- Knowledge of mechanical parts, equipment, or industrial products.
- Comfortable using ERP systems, Microsoft Office, and digital tools.
- Communicate clearly and effectively with customers and internal teams.
- Understand customer needs and propose tailored solutions to maximize satisfaction and sales.
- Manage the follow-up of quotes, orders and deliveries in a structured and rigorous manner.
- Prioritize tasks and manage time effectively to meet customer and business requirements.
- Maintain up-to-date product knowledge and customer information in the CRM or ERP.
- Actively identify upsell opportunities and contribute to sales growth.
