At Norvex Distribution USA Inc., we are pioneers in the sale and repair of boom lift and lifting platforms (MEWP). Our commitment to exceptional service and expert knowledge has made us industry leaders. As we continue to grow, we are on the lookout for passionate individuals to join our dynamic team—a place where collaboration thrives, ideas flourish, and every day brings a new opportunity for fun and innovation.
As a Road Service Technician, you will be responsible for the maintenance, diagnosis, inspection, and repair of specialized equipment directly at customer locations. You will act as a ambassador by delivering safe, efficient, and professional service interventions.
Apply for this jobYour contribution to the company's success will include the following tasks:
- Traveling to customer sites or job sites to perform service calls.
- Diagnosing issues and determining necessary repairs for quote preparation.
- Carrying out repairs in accordance with quotes and within allocated time frames.
- Adjusting settings and calibrating various machines.
- Performing annual mechanical inspections and preventive maintenance.
- Completing repair, inspection, and preventive maintenance reports following the 2C method and attaching required photos.
- Immediately reporting any discrepancies with the quote to the immediate supervisor.
- Communicating safety concerns to the immediate supervisor.
- Adding all necessary parts (taken from the truck inventory) to work orders for repairs not initially included in the quote.
- Returning empty bins and unused parts to the parts department for inventory restocking.
- Managing and assisting with mobile unit inventory.
What we are looking for in our future colleagues:
- Relevant experience maintaining and repairing aerial work platforms, boom lifts, scissor lifts, telehandlers, forklifts, or similar equipment (heavy equipments, agricultural equipement).
- Strong hydraulic and electrical diagnostic skills – considered a major asset.
- Professional attitude, reliability, and a strong team-oriented mindset.
- Excellent knowledge of mechanical, hydraulic, and electrical systems.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Comfortable using diagnostic equipment and measuring instruments.
- Bilingualism (English-Spanish - Asset.
- Proficiency with tablets, ERP systems, and Microsoft Office applications.
- Self-motivated, resourceful, and capable of working independently.
- Strong customer service orientation.
- Detail-oriented with a strong commitment to safety and quality.
- Excellent organizational skills with the ability to manage priorities and adapt to changing situations.
